This policy explains how Lumora Lighting, operated by Lumora Ventures Trading, handles personal information submitted through this website.

1. Information we collect

When you contact us, request a catalogue or submit a project enquiry, we may collect your name, phone number, email address, message, project information and any details you voluntarily provide. The website may also process basic technical information such as browser, device and cookie preferences required for security and website operation.

2. Why we use it

We use this information to respond to enquiries, prepare product or project recommendations, provide requested catalogues and technical information, coordinate services, maintain business records, improve the website and protect it from misuse.

3. Disclosure and service providers

We do not sell your personal information. Information may be handled by service providers supporting our website, hosting, email, forms or business communications. Links or embedded content from services such as WhatsApp, Instagram and Google Maps are governed by those providers’ own privacy practices.

4. Cookies and embedded content

The website may use necessary cookies to remember preferences and support core functions. Optional embedded content, including Google Maps, is loaded only according to the cookie choices presented on the website.

5. Retention and security

We retain enquiry and project information only for as long as reasonably necessary for the purposes described above, including customer service, business and legal record requirements. We use reasonable organisational and technical measures to protect information, although no internet transmission or storage system can be guaranteed completely secure.

6. Your choices and requests

You may ask to access or correct personal information held by us, withdraw a consent where applicable, or ask a question about how your information is handled. Some information may need to be retained where required for legitimate business or legal purposes.

7. Contact us

For privacy-related enquiries, contact hello@lumoralighting.my or WhatsApp +6013 767 7169.

8. Updates

We may update this policy when our website, services or legal requirements change. The latest version and effective date will be published on this page.